Returns Policy

At our store, we want every customer to feel confident when shopping with us. If you're not fully satisfied with your purchase, please contact us so we can review your concern and guide you through the return process. This Returns Policy explains eligibility, timelines, return conditions and what to do if your order arrives damaged or incorrect.

Return window

We accept return requests within 30 days of delivery. To be eligible, your blanket must be unused, unwashed, undamaged and in the same condition you received it, with original tags and packaging where possible. Return requests made more than 30 days after the delivery date may not be accepted.

How to request a return

Please contact us at support@snugdozy.com before sending any item back, and include the following:

Your full name
Order number
Email address used at checkout
Item name(s) you wish to return
Reason for the return
Photos, if the item is damaged, defective or incorrect

Once we review your request, we'll provide return instructions and the return address if your return is approved. Please do not send items back without contacting us first, as unauthorized returns may not be accepted or refunded.

Return conditions

Returned items must meet the following conditions:

Item must be unused, unwashed and undamaged
Item must be returned with original tags and packaging where possible
Item must not show signs of use, washing, wear, odor, pet hair or damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-returnable items

Some items may not be eligible for return, including:

Final sale or clearance items
Gift cards
Customized, personalized or monogrammed products
Items that have been washed, used or damaged due to misuse or customer negligence
Items returned without prior approval
Items that are used, altered, incomplete or not in resalable condition (for hygiene reasons)

Where an item is non-returnable, this may be noted on the product page or communicated during the return review.

Exchanges

We're happy to help with exchanges, subject to product availability. Contact us first, and if your requested replacement is unavailable, we'll offer a refund or an alternative solution.

Cancelled orders

If you need to cancel an order, please contact us as soon as possible. We'll do our best to cancel it before it ships. Once an order has been processed or shipped, it may no longer be eligible for cancellation and may need to be handled as a return.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at support@snugdozy.com with your order number and clear photos of the item, the packaging and any visible damage. After reviewing your claim, we'll offer a replacement, refund or other appropriate solution at no cost to you.

Snugdozy Store

2159 Darnis Cir
Morgan Hill, CA 95037USA

Email: support@snugdozy.com

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM PT