Refund Policy

This Refund Policy explains how and when refunds are issued once a return has been received and approved. It works together with our Returns Policy, which covers how to request a return.

Refund eligibility

To be eligible for a refund, your return must first be requested within 30 days of delivery and approved by our team, and the returned item must meet the conditions described in our Returns Policy (unused, unwashed, undamaged and in original condition with tags/packaging where possible).

Refund process

Once your returned item is received and inspected, we'll notify you by email whether your refund has been approved or declined. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed after we receive your return; depending on your bank or card provider, it may take a few additional days to appear on your statement.

Partial or reduced refunds

Refunds may be reduced or declined if the returned item is used, washed, damaged, missing tags or packaging, or otherwise not in acceptable resalable condition. A partial refund may be offered in these cases at our discretion.

Non-refundable charges

Original shipping charges, if any, are non-refundable unless the return is due to our error or otherwise required by law. Return shipping costs are the customer's responsibility except where the item was damaged, defective or incorrect due to our error.

Damaged, defective or incorrect items

If your order arrived damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and photos. In these cases we'll provide a full refund or a free replacement at no cost to you.

Late or missing refunds

If you haven't received a confirmed refund after 10 business days, please first check your bank account again, then contact your credit card company or bank, as processing times vary. If you've done this and still haven't received your refund, contact us at support@snugdozy.com and we'll look into it right away.